Integrating AI & voice commands for Daikin

Integrating with existing systems and make them AI-enabled to allow customer interaction through voice commands.

Daikin Europe: market leader in air conditioning systems

Daikin Europe stands as a market leader in heating, cooling, ventilation, air purification, and freezing technologies. Their products and installations are employed globally across residential, commercial, and industrial sectors.

Daikin Europe is dedicated to innovation. They strive to enhance indoor air quality through cutting-edge technologies to foster healthier and more comfortable living environments.


Leveraging AI and voice commands to interact with the air conditioning system


Daikin’s needs

For many years, Daikin has provided a mobile application that allows customers to interact with their air conditioning systems. With the increasing popularity of Google Home and Amazon Alexa devices, Daikin sought to enhance the app's functionality. Their goal was to elevate user experience by integrating voice commands for interacting with the air conditioning system directly within the app.


Integration of speech-to-text technology into the existing systems

For the case, Cloudway utilized available AI services, more specifically the speech-to-text technology. They seamlessly integrated these services into Daikin's existing IT systems.

Prior to the project, Daikin's air conditioning systems were controlled using technical machine commands available through a mobile app. These commands were translated into speech by Cloudway. Leveraging these pre-existing commands meant customers could adopt the new feature without modifying their systems.

By harnessing existing technologies, Cloudway achieved seamless integration within a short timeframe, enabling the rollout of voice commands to customers within just 6 months.


Used technologies

We used the following technologies to facilitate the integrations:

  • Amazon Web Services
  • Serverless (AWS Lambda, DynamoDB)
  • Infrastructure a Code
  • Amazon Alexa
  • Google Home


Controlling air conditioning systems with voice commands

The integration now allows customers with a Daikin air conditioning system to control it using voice commands through Google Home or Amazon Alexa. This enhancement significantly improves ease of use for customers and thereby boosts overall customer satisfaction.

At Cloudway we love a challenge: especially when it comes to improving existing systems through Smart Integrations. Wondering how we can optimize your services or systems? 

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